PhotoDirector

You guys claim support for .CR3 file, but specifically do not support Canon R5 Mark II .CR3 files. Many programs including Adobe supports this. This is one of the most popular cameras in the world right now, can you please support the raw file type .CR3 photos.

When I'm in Adjust mode and using the Detail tools, the B&W mask shows whenever I make the respective adjustments. The mask should show only when I have the checkbox checked.

The background removal tool in PhotoDirector is lacking and difficult to work with. I find the Chroma Key feature in PowerDirector works very well, are there plans to add Chroma Key to PhotoDirector?

I have a subscription to PhotoDirector 365 on Windows? Why can't I make a Photo Collage? Why do I have to pay for another subscription (PhotoDirector Mobile) to create a collage? Please don't tell me it's free. The free version is almost unusable.

Using PhotoDirector 14 , I want to export all my photos, including virtual copies, using the 'Different Folder but Maintain Original Structure' option, but when I do the virtual copies don't export. So I then have to manually select the virtual copies (it's difficult to even find them - there is no Virtual Copy filter, though I can flag and then filter) and then export them to the same location. Am I missing something? Is there a better way? I've got over a hundred Virtual Copies in multiple folders. I note if I choose "Different Folder" only (instead of 'Different Folder but Maintain Original Structure') the virtual copies do export, but of course I then lose the folder structure.

Mouse Flickers when using Photo Animation tool within PhotoDirector 365

Wasn't there a lock icon? Only Background is locked initially

Wondering how many others on Cyberlink PhD currectly using a Canon R6 Mark 2 (CR3 files). This camatra has been in production since about November 2022, yet Cyberlink has not updated PhD to access files from that particular Camera. I have three other Canons which have no problems as they are a little older. My subscription is due in August 2024 but if the upgarde is not forthcoming I will be switching programs (Luminar probably) as why pay for two programs? I have suggested that Cyberlink produce a update but I just have to wait until R & D get around to it. This is not a whinge about the actual program which I find great for my applications but the timeliness for upgrades. Perhaps others with Canon R6 2s suggest a upgarde I may happen quicker. Thanks

Re Support Ticket CS002767961 It's now been 4 and a half days since I purchased a subscription for PhotoDirector but made a typo in the email address I gave. It took over 40 hours for customer support to get in touch with me despite four support tickets, two appeals to this forum and a message on facebook account. When support did get to me they simply gave me a link to get a refund knowing full well I'd be unable to do so because of the incorrect email used with the purchase. I alerted them to this issue 24 hours ago but have heard nothing back since. Now I have a open ticket which I cannot reply to or make inquiries of. Incorrect email = no product Incorrect email = no refund This is how things stand at present. Most unacceptable. I want a refund on my money not because the product was not received but because of Cyberlink poor responsiveness in assisting with what is an easy mistake any one could make. My wait now looks like extending into five days - five days since payment - five days without product - three days since asking for a refund - one day since being given a link to nowhere - one day since last contact - still no idea what Cyberlink are doing... Has anybody else experienced this level of poor treatment? It's important that people know how I have been treated. It's the reason I want the refund and not the product. If a moderator could kindly ask support to get in touch and inform me if there has been any any movement or otherwise towards a satifactory resolution of my dilemma. Thanks