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ColorDirector is currently unable to display the visual component of any video files.
ColorDirector is currently unable to display the visual component of any video files. While the audio plays correctly, the video does not render in the preview window. Additionally, video playback does not function within the Trim or Scene Detection tools. This issue appears to be isolated to ColorDirector. Other components of the Director Suite (e.g., PowerDirector, AudioDirector) are functioning as expected and can successfully play both video and audio. Troubleshooting Attempted: Verified that the issue occurs across multiple video files and formats Confirmed that hardware acceleration and preview settings in other Director Suite programs do not appear to be causing conflicts Ensured GPU drivers are up to date Please advise on any recommended steps or patches to restore video playback functionality in ColorDirector. NVIDIA system information report created on: 04/20/2025 14:55:55 NVIDIA App version: 11.0.3.232 Operating system: Microsoft Windows 11 Pro, Version 10.0.26100 DirectX runtime version: DirectX 12 Driver: Game Ready Driver - 537.13 - Tue Aug 22, 2023 CPU: 12th Gen Intel(R) Core(TM) i9-12900H RAM: 64.0 GB Storage (2): SSD - 953.9 GB,HDD - 4.5 TB Graphics card GPU processor: NVIDIA GeForce RTX 3080 Ti Laptop GPU Direct3D feature level: 12_1 CUDA cores: 7424 Graphics clock: 1125 MHz Max-Q technologies: No Dynamic Boost: Yes WhisperMode: Yes Advanced Optimus: No Resizable bar: No Memory data rate: 14.00 Gbps Memory interface: 256-bit Memory bandwidth: 448.064 GB/s Total available graphics memory: 49002 MB Dedicated video memory: 16384 MB GDDR6 System video memory: 0 MB Shared system memory: 32618 MB Video BIOS version: 94.03.1b.00.3a IRQ: Not used Bus: PCI Express x8 Gen4 Device ID: 10DE 2420 13461462 Part number: 4735 0310
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