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PowerDirector

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Single Photo Displaying as a Compressed Filmstrip on Timeline in PowerDirector 365
Subject: Single Photo Displaying as a Compressed Filmstrip on Timeline in PowerDirector 365 Hello, I am experiencing an issue where a single, still image file is displaying incorrectly on the timeline in PowerDirector 365. Instead of showing the full photo thumbnail, it appears as a very narrow, compressed strip (similar to a filmstrip or contact sheet thumbnail for video clips). This makes it impossible to see the photo content on the timeline. I have already taken the following troubleshooting steps without success: I checked the timeline and track height. I have expanded the timeline track height and zoomed in on the timeline, but the photo thumbnail remains a compressed strip. I re-imported the photo. I deleted the image from the timeline and re-imported it from my media library, but the issue persists. I checked the Preferences menu. I looked in the Editing tab for a "Timeline Preview Output Color" setting but could not find it. I went to the Performance tab and unchecked "Enable hardware decoding." I restarted the software, but the thumbnail did not change. Product & System Information: Software: PowerDirector 365 Operating System:windows 11 I have attached screenshots to help illustrate the problem: A screenshot of the timeline showing the compressed "strip" thumbnail. A screenshot of my Preferences window, including the Performance tab, to show my current settings. Any assistance you can provide would be greatly appreciated. Thank you.
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