Transitions Are Broken Even After Latest Update
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V-Revolticon V-Revolticon
Transitions either disappear or reset after exporting. I have turned off hardware encoding. I have tried starting a new project. I have reinstalled an older version. I have done everything I can think of. No matter what I do, transitions like swap, shove, and others keep resetting to the default settings when exported. Either that, or the transition resets to the default settings when I export a video and it in the final product.
Now I have to ask myself why I paid money every year to use this program only for it to fail at every turn, as it has over the last few months. Why should I, or anyone for that matter, give you any money for a program that is almost constantly broken? The answer is we shouldn't.
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Ashley Williams
Hi,
It's a litte hard to comment or help when you don't add your Powedirector version or share a video/photo snapshot of what you see? I am using the latest version that was released yesterday and the transition issue I saw earlier is no longer there.
So I suggest you update or contact CS if you found something new.
Ash
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V-Revolticon V-Revolticon
Ashley Williams
I am using Powerdirector 365. It has been updated to the latest version of the software. I have uninstalled and reinstalled the program. I have tried reverting to earlier versions before the current one. I have turned off hardware acceleration. I have turned it back on.
As for the issue itself, it seems to be with transitions like shove and others that have options to change the direction of the transition (up, left, down, right, etc.) If the transition is a directional one, but only has one choice for an option, then they work okay.
The problem is the ones I need, like shove, are botched in a way when I set them to go right, but they default to going up when I export the video as I show in this video. The video I have attached is the exported result.
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V-Revolticon V-Revolticon
Just a note. I am not sure why, but the video did not show the issue on the export there. It showed a replacement transition instead.
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V-Revolticon V-Revolticon
Ashley Williams
V-Revolticon V-Revolticon Hi,
To be honest, it is not clear to me. Not what I was experiencing before, but still. Why not pack the project and send it to customer support? Only way it might get fixed.
Ash
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V-Revolticon V-Revolticon
Ashley Williams I put in a report / ticket. I am hopeful for a solution. Still no word back yet.
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V-Revolticon V-Revolticon
Okay. So I forgot to update this post. I did hear back from them, after days of back and forth. They found the issue and are looking into it to see if there is a fix. I will update more when I know more.
Michael Küpper
I canceled the subscription version PD365 and bought the lifetime version of PD 21 Ultimate some time ago. Everything is running wonderfully, there are no more updates, but I don't need them either because the program is stable. “No updates” also means that CyberLink can no longer make functions and features disappear.
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V-Revolticon V-Revolticon
Michael Küpper I have PowerDirector 19. Luckily I was able to reinsatll it. The bad news is if I do go that route, I am going to have to redo a lot of my projects from scratch. Which will suck, but I guess if it has to be done. I just wonder if there is a way to get my project files from 365 back to a previous version of PowerDirector such as 19.
Michael Küpper
V-Revolticon V-Revolticon You're actually going to have to completely redo old projects. I've had a similar experience, luckily I don't need the old projects anymore because they've been completed. But I once asked (German) support and they answered that you can only open 365 projects with 365 versions. This subscription software is the license to print money...
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V-Revolticon V-Revolticon
Michael Küpper Well, that sucks. I will see if I can find a workaround with transitions for now on PD 365. If worst comes to worst, and I have to, I will redo my stuff in PD 19. It will suck, but it will have to be done. I just don't want to redo hours upon hours of work again, mostly for the hour long projects.
BarryTheCrab 6000+ posts since PD5
V-Revolticon V-Revolticon, don't sweat it, PD19 is the sweet spot. Maybe PD20 (my daily NLE) as runner-up. Anything after that is...
BarryTheCrab 6000+ posts since PD5
Michael Küpper, that is what happens when the sales department starts designing the product.
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V-Revolticon V-Revolticon
Okay. So I forgot to update this post. I did hear back from them, after days of back and forth. They found the issue and are looking into it to see if there is a fix. I will update more when I know more.