I was considering upscaling some of my videos from 720p (and lower) to at least 1080p. PD365 advertised that feature so I thought I'd move to a subscription license that you offer over the "perpetual license" that I already have for a number of your products. So, I just plunked down the first year's fee, downloaded and installed the product, uploaded my 9 minute "test vid," and DISCOVERED THAT I WOULD NEED for the upscaling process. Well, Cyberlink gave me 100, which might sound fair to some, but I consider it a cheat. Nowhere was this promoted; there was no small print, or caveat, or notice that anything would be required other than the provided software. Oh, and the 100 credits provided? That's 100 seconds (1 minute, 40 seconds) of upscaling. I just wanted to see how well the enhancement would work, but my shortest video is 9 minutes long. Those credits are a joke, and I'm not laughing.

You also don't seem to sell credits on your website, probably because you don't want customers to be aware that you're charging more than the subscription rates for built-in features of the software. I've already uploaded a complaint to your Facebook page, as well as warned people away from this mistake that I discovered.

It's been a long time since I've gotten so royally screwed with my pants on.