Subject: Single Photo Displaying as a Compressed Filmstrip on Timeline in PowerDirector 365

Hello,

I am experiencing an issue where a single, still image file is displaying incorrectly on the timeline in PowerDirector 365. Instead of showing the full photo thumbnail, it appears as a very narrow, compressed strip (similar to a filmstrip or contact sheet thumbnail for video clips). This makes it impossible to see the photo content on the timeline.

I have already taken the following troubleshooting steps without success:

I checked the timeline and track height. I have expanded the timeline track height and zoomed in on the timeline, but the photo thumbnail remains a compressed strip.

I re-imported the photo. I deleted the image from the timeline and re-imported it from my media library, but the issue persists.

I checked the Preferences menu.

I looked in the Editing tab for a "Timeline Preview Output Color" setting but could not find it.

I went to the Performance tab and unchecked "Enable hardware decoding." I restarted the software, but the thumbnail did not change.

Product & System Information:

Software: PowerDirector 365

Operating System:windows 11

I have attached screenshots to help illustrate the problem:

A screenshot of the timeline showing the compressed "strip" thumbnail.

A screenshot of my Preferences window, including the Performance tab, to show my current settings.

Any assistance you can provide would be greatly appreciated.

Thank you.