Glitchy frame by frame preview after Windows 11 update
E
Erin Pickett
Just updated machine from Windows 10 to Windows 11. When viewing video file in preview window and scrolling frame by frame, video glitches and jumps forward rapidly (rather than a smooth steady pace through each frame). Happens using keyboard short cuts <> as well as with contour shuttle express jogwheel. Also glitches/jumps in backward direction. Appears random.
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Q
QC 2.0
Did you reinstall PD after Windows version change?
If the problem occurs after Windows upgrade, are you using a Windows 10 PC that are installed with old CPU or GPU, which doesn't really support Windows 11 even though you upgraded the Windows version anyway?
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Erin Pickett
QC 2.0 I have not uninstalled and reinstalled PowerDirector yet. Yes, Windows 11 was installed with old CPU/GPU but with 12th gen Intel core processor should still be support Windows 11? I was going to try making sure graphics driver is up to date and if that doesn't help it sounds like the next best step is to uninstall/reinstall PowerDirector?