R
Richard Johnson
ColorDirector is currently unable to display the visual component of any video files. While the audio plays correctly, the video does not render in the preview window. Additionally, video playback does not function within the Trim or Scene Detection tools.
This issue appears to be isolated to ColorDirector. Other components of the Director Suite (e.g., PowerDirector, AudioDirector) are functioning as expected and can successfully play both video and audio.
Troubleshooting Attempted:
Verified that the issue occurs across multiple video files and formats
Confirmed that hardware acceleration and preview settings in other Director Suite programs do not appear to be causing conflicts
Ensured GPU drivers are up to date
Please advise on any recommended steps or patches to restore video playback functionality in ColorDirector.
NVIDIA system information report created on: 04/20/2025 14:55:55
NVIDIA App version: 11.0.3.232
Operating system: Microsoft Windows 11 Pro, Version 10.0.26100
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 537.13 - Tue Aug 22, 2023
CPU: 12th Gen Intel(R) Core(TM) i9-12900H
RAM: 64.0 GB
Storage (2): SSD - 953.9 GB,HDD - 4.5 TB
Graphics card
GPU processor: NVIDIA GeForce RTX 3080 Ti Laptop GPU
Direct3D feature level: 12_1
CUDA cores: 7424
Graphics clock: 1125 MHz
Max-Q technologies: No
Dynamic Boost: Yes
WhisperMode: Yes
Advanced Optimus: No
Resizable bar: No
Memory data rate: 14.00 Gbps
Memory interface: 256-bit
Memory bandwidth: 448.064 GB/s
Total available graphics memory: 49002 MB
Dedicated video memory: 16384 MB GDDR6
System video memory: 0 MB
Shared system memory: 32618 MB
Video BIOS version: 94.03.1b.00.3a
IRQ: Not used
Bus: PCI Express x8 Gen4
Device ID: 10DE 2420 13461462
Part number: 4735 0310