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For technical issues it is essential that the complexities of your particular system be known for members (and CyberLink Support where necessary) to assess. The use of a standard DXDiag file is recommended for this purpose.
The full details of what this tool is and what the file will contain can be found here:
https://technet.microsoft.com/en-us/library/cc938991.aspx
To Generate the DxDiag.txt File
  1. Click the Windows start button and then type "DxDiag" on your keyboard.
  2. Click on DxDiag.exe in the start menu or search area to open the program.
  3. Once the tool is open, click "Save All Information". Name your file and then save it in a location on your computer that's easy to find, like your desktop.
  4. Attach this file to in your post or reply.